For reservations, please call us on 01702 900 010, or book and check availability with the below form:
This privacy notice is provided in a layered format so you can click through to whichever of the specific areas set out below are of interest or relevance to you.
What information do we collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We intend to use your personal information for the following purposes:
(i) to fulfil your bookings and/or to provide services or facilities you request from us;
(ii) to collect payment from you;
(iii) to administer and manage our relationship with you, which may include asking you to complete surveys or feedback forms;
(iv) where you have made a reservation with us, to send you information before your visit to confirm the reservation and to provide you with other information relating to your reservation which we think you may find of interest;
(v) to send you information relating to the loyalty club (if you are a member) (such as loyalty club redemptions and vouchers) and relating to your membership of our clubs (if you are a member);
(vi) to send you marketing and promotional material where we think this may be of interest to you (unless you have objected to receiving this by contacting us using the contact details set out under "HOW TO CONTACT US".
(vii) where required by law;
(viii) where necessary to protect your health or wellbeing or that of another individual.
Occasionally we may also rely upon the following legal bases for processing: -
(i) it is necessary for us to comply with a legal obligation on us; and/or
(ii) it is necessary to protect your vital interests or those of another individual.
We intend to use your personal information for the following purposes: -
(i) to fulfil your requests for information;
(ii) to send you marketing and promotional material where we think this may be of interest to you (unless you have objected to receiving this by contacting us using the contact details set out under "HOW TO CONTACT US" below or by emailing firstname.lastname@example.org
(iii) where it is required by law; and
(iv) where necessary to protect your health or wellbeing or that of another individual.
You may receive marketing communications from us: -
(i) if you have specifically requested that information from us; or
(ii) by email, text or post, if you are a customer and you have not opted out of receiving that marketing (which you may do by contacting us using the contact details set out under "HOW TO CONTACT US" below or by emailing email@example.com )
Please note, you can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time using the contact details set out under "HOW TO CONTACT US" below or by emailing firstname.lastname@example.org
Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter in with you (for example, to provide you with services). In this case, we may have to cancel a service you have booked with us but we will notify you if this is the case at the time.
We will not disclose personal information we hold about you to any third party except where required by law or as follows: -
(i) to companies in the Macdonald Hotels & Resorts group;
(ii) to third parties who provide services to us, and act as data processors for us;
(iii) to professional advisers including lawyers, bankers, auditors and insurers;
(iv) to HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
Please note that we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not intend to transfer any personal data we hold about you to a country outside the European Economic Area ("EEA").
If, however we do transfer your personal data out of the EEA, we shall ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards applies: -
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see under YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION AND YOUR OTHER RIGHTS/to request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We will take all reasonable steps to destroy, or erase from our systems, all the personal information we hold about you when it is no longer required.
Under certain circumstances, you have rights under data protection laws in relation to your personal data as follows:
If you wish to exercise any of the rights set out above, please contact us by using the contact details set out below under "HOW TO CONTACT US" below or by emailing email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
If you wish to exercise any of those rights we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the Data Protection laws you have the right to lodge a complaint at the Information Commissioner's Office (ICO) (https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
When you visit our web site www.thesevenhotel.co.uk you are initially given a "cookie", and your computer is assigned an ID number. A cookie is a commonly used piece of software that tracks an individual user's preferences, and is capable of enhancing your visit to the site.
Cookies allow us to provide a customised experience without you having to remind us of your preferences each time you visit our site.
The ID number allows us to log your session, so that we may better assist you should you need some individualised service or support. Once you enter personal information on the web site, we associate your ID number with your contact information so we can recognise you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.
If you log in as a registered user, our cookies may collect personal information for marketing purposes and to make content on www.thesevenhotel.co.uk more relevant and easier to use. We do not share your activity on www.thesevenhotel.co.uk with other third parties, nor do we collect information from other websites you may visit.
To find out more about how Seven Hotel uses your personal information, please see our Privacy Notice.
Strictly Necessary Operations
These cookies are strictly necessary to allow us to operate the Seven Hotel website, online services or interactive applications. If you do block them through your browser settings, we cannot guarantee how our websites, online services or interactive applications will perform for you.
These cookies do not gather any information about you that could be used for marketing or tracking your browsing history on other websites, services or applications.
For example, we use functional cookies to remember personal information such as your language preference when you visit our websites to make your experience more convenient and personal.
These cookies are not strictly necessary, but can enhance your experience.
• analyse the performance of our sites;
• maintain, operate, and continually improve our sites; and
• collect and maintain aggregate web site data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed.
For example, we may obtain information from communications you request, including whether you opened or forwarded an email or clicked on any of its content. This tells us about our communications’ effectiveness and helps us deliver information that you find interesting.
These cookies are not strictly necessary.
If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. Please note that because this is a setting on your browser, this adjustment may also block cookies for any website you visit. You can visit www.aboutcookies.org, which provides detailed information on managing cookies in popular browsers.
Third Party Advertising and Online Behavioural Advertising
You may be provided with advertisements for Seven Hotel Southend and services on third-party websites and mobile services based on your online behaviour.
Opt Out of Online Behavioural Advertising
When a Seven Hotel Southend online behavioural advertisement is delivered to you, you will see an “Ad Choices” icon. Clicking on the icon or link will take you to a website where you can manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioural advertising.
On your mobile device, you may also have a “Limit Ad Tracking” setting (in iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android), which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
If you opt out, you may still see advertisements online, including advertisements from Seven Hotel Southend that are based on other information (e.g., based on the content of the page being viewed rather than your prior web-browsing activity).
In some cases, data may still be collected about your browsing activity by third-party advertisers after you have opted out, but they will not use this data to deliver advertisements that are based on your past online browsing behaviour.
To learn more about the choices that advertisers provide generally for individuals to influence how information about their online activities over time and across third-party websites or online services is collected and used, visit:
• the Network Advertising Initiative at http://www.networkadvertising.org/managing/opt_out.asp;
• the Digital Advertising Alliance at http://www.aboutads.info/; or
• the European Digital Advertising Alliance at http://youronlinechoices.eu/.
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